Privacy & Return Policy
The Website actively collects Personal Information from you when you register with the Website, when you send any e-mail to the Website administrator, and when you submit any information to the Website. The kinds of Personal Information you may provide include your name, contact information including e-mail address, user ID, and other information that you include in any communication or submission. We may use this Personal Information to register you with the Website, to respond to your inquiry or the issue you pose to the Website administrator, to post your submissions to the Website and to provide information to others regarding your use of the Website. We may also use Personal Information to notify you about products and services that may be of interest to you. If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at email@example.com.
The Website may passively collect certain kinds of information that reveal the frequency with which you visit the Website, the times and dates of your visits, the pages you reviewed, persons with whom you interact and other information. Information is passively collected through various means. We use Internet protocol (IP) addresses to administer the Website. We use navigational data, including log files and transmission data, to identify information about your browser and operating system, the time period in which you visit the Website or a portion of the Website and other the Website members with whom you collaborate. We also use a third-party tracking service that uses tracking technologies to track non-personally identifiable information about visitors to our Website in the aggregate. This information is used to administer the Website, report usage metrics and otherwise operate and improve the Website content.
Like many Internet sites, the Website may use small text files called “cookies” that are sent to the hard drive of your computer to store bits of information related to your use of the Website. Cookies can store a variety of information, including IP addresses, navigational data, server information, data transfer times, user preferences, and passwords needed to access the Website. The ‘Help’ section of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive a new cookie, or how to configure your browser to reject cookies altogether. However, if you disable cookies, you might not be able to access important functions or features of the Website and your use of the Website may be limited. The Website combines passively collected information (as described above) with actively collected Personal Information and information may be recorded as part of your profile. We do record and use personal information provided by you in order to process orders on the Website and provide customer service. This can include name, address information, shipping information and contact information you enter in the shopping cart. This information is used in conjunction with processing, shipping and fulfilling orders through the Website.
Zarment does not share, sell, rent, or trade PII with third parties for their promotional purposes. We may disclose or transfer Personal Information (and any related information) as necessary or appropriate: to process orders; to protect the security of the Website; to protect ourselves and our affiliated companies against liability; to protect our customers; to respond to subpoenas, judicial processes, or legitimate requests by law enforcement officials; if we believe in good faith that the law requires it; to the purchaser in connection with any sale, assignment, or other transfer of all or a part of our business or company; or where we believe in good faith that it is in the interest of the health, safety or protection of any third party. In any of these situations, the recipient of the Personal Information may be located in the United States or another jurisdiction that may not provide an equivalent level of data protection to the laws in your home jurisdiction.
If you use a blog or review products on this Website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
Links to Other Sites
This Website contains links to other sites that are not owned or controlled by Zarment. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every site that collects personally identifiable information. This privacy statement applies only to information collected by this Website.
Access to Personally Identifiable Information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Changes in this Privacy Statement
Zarment may provide third party artwork for incorporation into Zarment products. Zarment either owns that artwork or has licensed the right to use that artwork for incorporation into Zarment products. Use of artwork on the Website for any other purpose is prohibited. Reproduction of any artwork from Zarment products or from the Website is prohibited.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Website at http://www.zarment.com
Damaged or incorrect products
If you receive a defective product, size doesn’t match with the guidelines, or the printout is not in line with your expectations, please send us an email of the product photo to firstname.lastname@example.org for further action. Also include your order number and message explaining your complain. Our customer support will follow up in no later than two business days.
We do not accept product exchanges caused by customer errors or image file errors.
Terms and conditions for return
You can return products within 7 days (including holidays) from the time the product was received. Return products must be sent back to our office in the original condition as you received.
Duration for a order replacement
We will only accept return products received no later than 14 days (including holidays) after the complaint is processed. If within that period, we did not receive the return items, the complaint will be considered solved.
New products replacement or refunds
After we receive the return product, we will decide whether the product can be replaced or we will can issue a 100% refund. We will transfer your payment to your account no later than 7 working days.